Shipping Policies

At MARVELLA, we are committed to delivering your orders promptly and securely, no matter where you are in the world. Our Shipping Policy outlines the key information you need to know about our domestic and international shipping options, timelines, costs, and processes. We strive to provide a seamless and transparent shipping experience, ensuring your handcrafted treasures arrive safely at your doorstep.

Whether you’re located in India or overseas, this policy will guide you through the specifics of our shipping procedures, from the moment you place an order to the moment it arrives.

Domestic Shipping (Within India)

Free Shipping

  • Free Shipping on Orders Over ₹500: MARVELLA offers free shipping across India on all orders above ₹500. For orders below ₹500, a nominal shipping fee of ₹50 applies.
  • Heavy Items: For products with above-average weight, additional shipping charges may apply. These charges will be clearly mentioned on the product page.

Delivery Timeline

  • For Products available with us: We ship within 3-5 working days.
  • For some items: Additional days may be required, and we will inform you accordingly.
  • For Made-to-Order Items: Additional 30-40 working days from the time of order, subject to normal operations.
  • Handloom or handmade products may experience unforeseen delays, and we will keep you updated on the progress.

Shipping From:

MARVELLA, Guwahati, Assam, India – 781024 (Store Location)

Shipping Options:

  • Standard Shipping: Free across India. Transit Time: 5-7 Working Days.
  • Express Shipping: Additional charges apply. Transit Time: 2-3 Working Days.

We use DTDC, Bluedart, EMS, and Delhivery depending on the buyer’s location and choice of shipping option.

International Shipping

Shipping Charges:

  • Express: Approx. $35. Transit Time: 12-14 Working Days.
  • Standard: Approx. $15. Transit Time: 18-28 Working Days.

The actual charges will be calculated at checkout based on your location and chosen shipping option.

We use EMS, DHL, and FedEx for all international shipments. Delivery time may be subject to customs delays in both sender and receiver countries.

Duties & Taxes

For international buyers, any duties imposed in the recipient’s country must be paid by the customer. Since duty rates vary across countries, we do not include them in our prices.

Tracking

Once your order is shipped, you will receive an email notification with the tracking number and link.

Wrong Address Disclaimer

Please ensure that the delivery address and contact details provided are accurate. We are not responsible for non-delivery due to incorrect information. If you realize you have entered incorrect details, inform us within 24 hours at support@marvellaonline.com