Frequently Asked Questions (FAQ)

How do I place an order?

Browse our collections, select your favorite items, add them to your cart, and complete the checkout process.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and wallets for seamless transactions.

Can I track my order?

Yes, tracking details and a link will be shared via email once your order is dispatched.

What is your return policy?

Returns are accepted for unused items in their original packaging within 7 days of delivery. Please refer to our Return Policy for more details.

How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location.

Do you offer Cash on Delivery (COD)?

Yes, COD is available with a processing fee of ₹50.

How can I contact customer support?

You can email us at support@shop.marvella.co.in for assistance or queries.

Do you ship internationally?

Currently, we only ship within India.

Is there a minimum order value?

No, there’s no minimum order value to shop with us.

What happens if my order is delayed?

If there’s a delay, we will notify you via email or phone with an updated timeline.

Can I cancel my order?

Yes, orders can be canceled within 24 hours of placing them. Contact us at support@shop.marvella.co.in for cancellations.

Are all your products handmade?

Yes, we take pride in offering authentic, handmade sarees and cloth items crafted by skilled artisans.

Can I customize my order?

Customization options may be available for select products. Please email us for details.

What should I do if my order arrives damaged?

If your order arrives damaged, contact us within 48 hours with photos or an unboxing video for a replacement or refund.

How do I apply for membership?

Simply visit our membership page, fill out the form, and enjoy exclusive benefits!